Last updated: October 16, 2026

Thanks for using RenoBook. This page includes help, answers to common questions, and ways to contact us.

1. Contact Us

For problems with features, moving your data, restoring purchases, or using the App, contact us:

• Support email: [email protected]
• Xiaohongshu (RED): RenoBook creator's profile
• App name: RenoBook

We usually reply within five business days. Complex issues may take longer; we will follow up after identifying the problem.

2. What to Include in a Bug Report

To help us investigate, please include:

• The screen where the problem occurred and the steps you took;
• Approximately when it happened and how often it occurs;
• Your iPhone model, iOS version, App version, and selected App language;
• The exact error message or a screenshot with personal information redacted;
• Whether iCloud sync is on and its latest status;
• For purchase issues, the product name and any message returned by Apple.

Do not send complete renovation backups, identity documents, bank card details, Apple Account passwords, verification codes, precise home addresses, or door lock codes. Redact names, phone numbers, expenses, and home information from screenshots. If a file is needed to investigate, first contact us by email to agree on the minimum information required.

3. Frequently Asked Questions

3.1 Where is my renovation information stored?

Home details, journals, questionnaire answers, budget plans, tasks, expenses, inspection records, and attachments are first saved on your device. They are not uploaded to our renovation content server.